Certification
VPNet uses Certified providers for all areas of the service - circuits, equipment, authentication methods, etc. It uses only those that have undergone technical, operational, product, commercial and other evaluations by VPNet.

Relationships
VPNet has a dedicated strategic business unit with multi-functional roles responsible for building relationships with the carriers and OEMs, covering; strategic relationships, commercial engagement, legal, operational and technical validation.

Lowest lifetime cost

Smart Purchasing enables VPNet to take advantage of all the options in the marketplace to ensure a lowest technology cost solution at any point in time. It is based on the combined knowledge and experience of VPNet in the UK and worldwide, when creating a network design.

Project Implementation

VPNet has invested heavily in the on-going development of its project management framework, and the project management team, to ensure that it continually achieves the delivery commitments on any network deployment.

Based on the highest quality industry standards, VPNet has developed and operates the VPNet procurement and project management framework. This is designed to ensure attention to detail with the flexibility to handle complex deployments.

Network Management

Globally integrated Network Operations Centres (NOC)
As part of our management commitment to our customers' networks, VPNet has a worldwide system of NOCs staffed by trained engineers providing local language rapid-response support.

Fault resolution
VPNet has an active fault reporting process. VPNet's target is to identify and inform the customer of 80% of faults before they call VPNet. The onus of fault identification is therefore transferred to VPNet. This 80% target is a commitment which forms part of the Service Level Agreement and VPNet NOC engineers are incentivised to achieve the target.

Network Performance and Application Performance Monitoring
This optional service analyses the performance of critical applications across the network from the user's perspective, providing the ability to identify business applications which are performing below expectations. This information can be presented to the customer in meaningful monthly reports which explain what the 'raw data' means, allowing network managers to make informed decisions.

Service management

VPNet provides a single point of accountability for all service issues. Monthly 'per site' reporting can be provided to the customer. When it comes to customer issues, accountability and the satisfaction of every customer is assessed at weekly senior team meetings.

Ongoing Negotiating Process (ONP)

This is a contractual commitment to review the underlying carrier costs annually. If cost savings can be found VPNet takes responsibility to migrate to the new supplier and/or technology. VPNet is incentivised to reduce its customers costs by taking a 30% share in the cost savings from carriers.

Billing flexibility

VPNet Finance (VPF) provides financial arrangements to customers to assist in paying for the initial costs of investing in a new network through VPNet.